Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order at the Campus Shop for no additional cost!

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Textbook Substitutions

When we are filling orders, we will do our best to fill the order completely and correctly. In some instances, if a customer orders a used textbook and there are none available, the Campus Shop will substitute a new textbook at the new textbook cost to fulfill our customers order.

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Shipping Policies

Western Campus Shop The Campus Shop offers many shipping options for your convenience. We offer delivery options to our Regional Learning Centers, pickup at the Campus Shop, or shipping to your home.

We can ship your order to your home. All packages will be sent either USPS or UPS. Shipping charges are based on total cost of order. Shipping charges are as follows:
  • $0-$49.99: $8.00
    $50.00-$99.99: $9.00
    $100.00-$199.99: $10.00
    $200.00-$299.99: $11.00
    $300.00-$399.99: $12.00
    $400.00-499.99: $13.00
    $500.00 and higher: $14.00

E-Mail:  If your order contains all access codes we can email those codes to you rather than having them shipped.  Please select "email" as your shipping method at checkout.

 The Campus Shop offers free shipping to our Regional Learning Centers. Delivery days during the Fall and Spring semester are as follows:

  • Monday: No Deliveries
    Tuesday: Black River Falls, Independence
    Mauston, Tomah, Viroqua, Sparta
    Thursday: No Deliveries
    Friday: No Deliveries
  • During the summer semester, delivery to the Regional Learning Centers is available on Wednesday's only.
The Campus Shop also offers an In Store Pickup option.

  • When purchasing your textbook, select "La Crosse Campus Pickup" as your shipment method. Once your order is processed, you will be notified via e-mail that your order is ready for pickup at The Campus Shop. Your order will be held at the bookstore for your convenience. Please bring a form of identification when picking up your order.

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Computer Products/General Goods
Software, computer products, and general goods can be returned within 10 days of purchase with original receipt and in original condition/packaging.

Apparel, Gifts & Accessories
All clothing and gifts can be returned within 10 days of purchase with original receipt and in original condition/packaging.

Textbooks can be returned within the first 7 days (calendar) of class with original receipt and in original condition/packaging, including any CD�s or supplements. If purchased after the first 7 days of class they may be returned within 3 days (calendar) of purchase with original receipt and in original condition/packaging. Textbooks purchased in the last week of classes or during exams maybe sold back under the book buyback policy. Buyback will occur during the last week of each semester. Life Long Learning textbooks are not refundable unless the course has been cancelled. **Cash will not be refunded on purchases made on Visa, Mastercard, or a Debit Card.


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Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: 608.785.9140

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Our support staff will respond within 24 hours.

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