Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

Shipping Policies

The Campus Shop is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Return/ Refund Policy

Receipt MUST accompany all refunds.  No Exceptions.
TEXTBOOK RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE.  All book returns require receipt, proof of drop, non-enrollment or cancellation to receive full refund.  Restocking fees apply to all others.  Refund can be received within seven (7) business days of purchase date or from the first day of class with Receipt.

• Cash WILL NOT be refunded on purchases made on Visa, Mastercard, or a Debit Card.  Account credit ONLY.
• All supplements and CD's that were sold with the book must accompany the return.  Open pass codes will be deducted from the Refund amount.
• Texts purchased as New that are marked in will be refunded at 50% of the New book price.
• Life Long Learning textbooks are NOT refundable unless the course has been canceled.
• Short course or Micro Term course texts are refundable for the first five (5) days of class only.
• Texts with publishing defects can be exchanged at the time it is discovered.
• Bookstore Staff decisions as to condition of text and supplements are final
• Textbook buyback will occur the last week of classes for the Fall and Spring Semesters.  See your Student Handbook or our website for exact days and times.
  

Contact Support

Contact us anytime with questions or concerns via email at: bookstore@westerntc.edu. You can also contact our customer service department at: 608-785-9140